Krypton Fund Services Holdings Limited and its affiliates (the ‘Krypton Group’, ‘Krypton’) are committed to transparency, integrity, fairness, and accountability in our dealings with our clients.
To facilitate this commitment, the Krypton Group provides for the receiving and processing of complaints.We would like to take this opportunity to inform you of Krypton’s Complaints Handling Procedure.
Complaints Mechanisms
Client complaints can be submitted to Krypton via the following mechanisms/mediums:
- Via email to:
- Compliance Department: [email protected]
- Via telephone to:
- CEO, Roderick White at +1 441-338-5285
- Compliance Representative, Elizabeth Adderley at +1 441-542-0782
Complaints Handling Procedure
The Krypton group will ensure that a thorough investigation is carried out within a reasonable time frame after receipt of a complaint. On receipt, the complainant will receive a communication acknowledging the receipt of the complaint within 5 business days. We will:
- keep the complainant informed of the progress of the complaint investigation.
- Respond to the complainant within 4 weeks of receipt.
Where a response cannot be provided within this time period, Krypton will inform the Complainant of the causes of a delay and indicate the date at which the investigation of the complaint is likely to be concluded. Where the complaint is not upheld, we will clearly state the reason(s) for rejecting the complaint.
Should you have any questions, please contact [email protected]